Any Questions?

Below are the answers to the most frequent questions we hear from our customers.

Still need help? Please email us at hello@heroelements.com

General Questions

The basics before you buy. What ELEMENTS is, how it works, and why it's different.

What is ELEMENTS?

ELEMENTS is a daily supplement system built specifically for business owners. Four products in gummy form, each designed for one stage of the grind cycle: stress, sleep, focus, and mental energy.

We’re two serial entrepreneurs who burned out one too many times and decided to build what we couldn’t find. Something backed by real research, made in our own factory, and simple enough to stick with on the busiest days.

You can start with one product or take all four. Each one works on its own. Together, they work better.

How do I know if ELEMENTS is right for me?

If you’re building a business and any of this sounds familiar, ELEMENTS was made for you.

You’re stressed but you’ve stopped noticing it. Your sleep is short or broken. Your focus drops off by mid-afternoon. You’re mentally drained by the time you get home.

That’s the grind cycle. Stress, bad sleep, low focus, mental fatigue, and repeat. If you recognise the pattern, ELEMENTS was built to break it.

If none of that resonates, you probably don’t need us. We’d rather be honest about that than sell to everyone.

How and when do I take ELEMENTS?

Morning: Boost Your Mind (3 gummies) and Boost Your Body (4 gummies) in the first half of the day.

Evening: Calm Your Mind (3 gummies) and Restore Yourself (3 gummies) in the second half of the day.

We take ours after breakfast and dinner. It’s a nice way to finish a meal and it makes the routine easy to remember.

You don’t have to take all four. Start with whichever product matches your biggest problem and add more when you’re ready.

What makes ELEMENTS different from other supplement brands?

We take everything we sell. Every day. Both founders. We built these for ourselves before we ever considered selling them. If we wouldn’t take it, we wouldn’t sell it.

We own the factory. There’s no third party between us and what goes into every product. We’re there. We see it.

We don’t hide behind proprietary blends. Every ingredient, every form, every dose is on the label. And we send every batch to an independent Eurofins lab to verify that what’s on the label is actually inside. We trust ourselves, but we verify anyway.

What if I don’t like ELEMENTS?

We have a 90-day money-back guarantee. Try it for up to 90 days. If you don’t feel the difference, email us at hello@heroelements.com and we’ll take care of the rest.

Can I find ELEMENTS in stores?

Not right now. ELEMENTS is only available online at heroelements.com. For now, we want to keep things direct so we can control the full experience from our factory to your door.

How do I get in touch?

Email hello@heroelements.com. A real person replies, usually within 24 hours on business days.

Products & Expectations

Everything about our four products, how to choose between them, and what to expect when you start.

What products do you offer?

Four products, each built for one stage of the grind cycle.

Calm Your Mind helps your body manage stress so it stops following you home at the end of the day. Restore Yourself supports your natural sleep so you wake up actually feeling rested. Boost Your Mind supports sustained focus and mental clarity deeper into the afternoon. Boost Your Body gives your brain and body the energy to perform all day, not just the first few hours.

You can take them individually, as bundles (Boost Bundle or Unwind Bundle), or as The Hero Stack (all four together).

Which product should I start with?

Start with the problem that’s hitting you hardest right now.

If stress is the main issue, start with Calm Your Mind. If sleep is broken, start with Restore Yourself. If your focus drops off by mid-afternoon, start with Boost Your Mind. If you’re mentally drained by the end of the day, start with Boost Your Body.

Not sure? Take our quick quiz and we’ll help you find the right starting point.

Why gummies instead of capsules or powder?

We tried capsules. We tried powder. We tried the “discipline yourself into a routine” approach. None of it stuck during the busiest weeks, which is exactly when you need it most.

Gummies take under 10 seconds, taste good, and don’t need water or a shaker bottle. We went with the format we actually love to stick with.

What do they taste like?

They taste good. We spent a long time on this because it matters. If you don’t look forward to taking them, you won’t be consistent. And these only work if you take them every day.

How should I store them?

Room temperature, out of direct sunlight. Keep the jar sealed when you’re not using it. No refrigeration needed.

I already take other supplements. Can I add ELEMENTS?

In most cases, yes. ELEMENTS products are designed to complement what you’re already taking, not replace everything.

If you’re already taking creatine powder, Boost Your Body uses the same creatine monohydrate at the same 5g dose. Just a different format. If you take a daily multivitamin, there’s some overlap with our B vitamins, but nothing at levels that would be a concern.

If you take melatonin, you can take Restore Yourself alongside it. Many of our customers have moved away from melatonin after a few weeks because Restore Yourself supports your body’s own ability to wind down naturally.

If you’re on prescription medication, talk to your doctor before adding any supplement. That’s not a legal disclaimer we have to say. It’s what we’d tell a friend.

When will I notice a difference?

These aren’t quick fixes. The ingredients build in your system over time with consistent daily use.

Most people notice subtle shifts in the first couple of weeks. Things like sleeping a bit deeper, feeling slightly calmer under pressure, or noticing that the afternoon slump isn’t as bad. By week four to six, the changes are usually more obvious.

The key word is consistent. Taking them every day is what makes the difference.

For product-specific details on what to expect, check the individual product pages.

What does “feeling a difference” actually mean? What should I look for?

It’s not dramatic. It’s not a before-and-after moment. It’s more like looking back after a few weeks and realising things have been different.

Here’s what people tell us, product by product:

Calm Your Mind: The same pressure is there, but you handle it better. You feel steadier under stress instead of wound up all the time.

Restore Yourself: You sleep through the night. Mornings feel different. You wake up actually rested.

Boost Your Mind: Your focus holds deeper into the afternoon. You stop rereading the same email three times after 3pm.

Boost Your Body: You have the mental energy to make good decisions at the end of the day, not just the beginning.

What if I don’t notice anything?

Give it 30 days of consistent daily use. Some people feel changes in the first week. Others take longer. The ingredients need time to build in your system.

If you’ve been consistent for 30 days and still don’t notice a difference, our 90-day money-back guarantee means you get a full refund. Email hello@heroelements.com and we’ll take care of the rest.

Is this something I take forever?

That’s up to you. These aren’t medications. There’s no dependency.

Think of it like going to the gym. The benefits last as long as you keep showing up. If you stop, you won’t feel withdrawal or rebound effects, but over time you’ll probably notice the difference.

Most of our customers, including us, keep taking them because they can feel when they don’t.

Will I become dependent on these?

No. None of our ingredients create dependency. There’s no melatonin in the sleep product, no stimulants in the focus product, and no sedatives in the stress product.

These ingredients support your body’s own systems. They don’t override them. If you stop taking them, you go back to your baseline. You don’t go below it.

How much sugar is in these?

All ELEMENTS products are made with no added sugar. We use natural fruit purée, which is what gives our gummies their sweet and sour taste.

Calm your mind

When will I notice a difference?

These aren’t quick fixes. The ingredients build in your system over time with consistent daily use.

Most people notice subtle shifts in the first couple of weeks. Things like sleeping a bit deeper, feeling slightly calmer under pressure, or noticing that the afternoon slump isn’t as bad. By week four to six, the changes are usually more obvious.

The key word is consistent. Taking them every day is what makes the difference.

For product-specific details on what to expect, check the individual product pages.

What if I don’t notice anything?

Give it 30 days of consistent daily use. Some people feel changes in the first week. Others take longer. The ingredients need time to build in your system.

If you’ve been consistent for 30 days and still don’t notice a difference, our 90-day money-back guarantee means you get a full refund. Email hello@heroelements.com and we’ll take care of the rest.

How much sugar is in these?

All ELEMENTS products are made with no added sugar. We use natural fruit purée, which is what gives our gummies their sweet and sour taste.

Is ashwagandha safe to take every day?

Ashwagandha has been used for centuries and is one of the most studied adaptogens available. There are hundreds of published studies on ashwagandha, including multiple clinical trials looking at daily use over 8 to 12 weeks. The research consistently shows it’s well tolerated at the doses studied.

At the dose we use, it’s suitable for daily long-term use.

As with any supplement, if you’re pregnant, nursing, or taking medication, check with your doctor first.

Will this make me drowsy?

No. Calm Your Mind supports your body’s stress response without sedation. You stay sharp and alert. You just stop being wound so tight.

What’s inside each order? What am I getting?

Each product comes in a jar of 90 gummies, which is a 30-day supply. Boost Your Body comes as 2 jars of 80 gummies each, giving you a 40-day supply.

If you order one of the bundles (Unwind or Boost) or The Hero Stack, your order arrives with a welcome kit to our members’ club.

When will my gummies arrive?

Details coming soon.

How does the subscription work?

You pick your products, and we ship them to you on a regular schedule so you don’t run out. Subscribers save around 30% off the one-time price. Every subscription includes free shipping and a welcome kit with your first bundle or Hero Stack order.

You can edit your order, skip a month, or cancel anytime from your account. You don’t need to call anyone or go through any special process.

Restore Yourself

When will I notice a difference?

These aren’t quick fixes. The ingredients build in your system over time with consistent daily use.

Most people notice subtle shifts in the first couple of weeks. Things like sleeping a bit deeper, feeling slightly calmer under pressure, or noticing that the afternoon slump isn’t as bad. By week four to six, the changes are usually more obvious.

The key word is consistent. Taking them every day is what makes the difference.

For product-specific details on what to expect, check the individual product pages.

What if I don’t notice anything?

Give it 30 days of consistent daily use. Some people feel changes in the first week. Others take longer. The ingredients need time to build in your system.

If you’ve been consistent for 30 days and still don’t notice a difference, our 90-day money-back guarantee means you get a full refund. Email hello@heroelements.com and we’ll take care of the rest.

How much sugar is in these?

All ELEMENTS products are made with no added sugar. We use natural fruit purée, which is what gives our gummies their sweet and sour taste.

Will this knock me out?

No. This isn’t a sedative. It supports your body’s natural wind-down process. You’ll feel yourself relax, but you won’t feel drugged. You fall asleep when you’re ready, not because you’ve been forced into it.

Does this contain melatonin?

No. Restore Yourself is melatonin-free. Instead of adding synthetic melatonin, we use ingredients that support your body’s own ability to wind down and produce melatonin naturally. You don’t get drowsy mornings and you don’t build dependency.

I already take melatonin. Can I take both?

You can, but you might find you don’t need the melatonin anymore. Many of our customers have moved away from melatonin after a few weeks. As always, consult your doctor if you’re unsure.

What’s inside each order? What am I getting?

Each product comes in a jar of 90 gummies, which is a 30-day supply. Boost Your Body comes as 2 jars of 80 gummies each, giving you a 40-day supply.

If you order one of the bundles (Unwind or Boost) or The Hero Stack, your order arrives with a welcome kit to our members’ club.

When will my gummies arrive?

Details coming soon.

How does the subscription work?

You pick your products, and we ship them to you on a regular schedule so you don’t run out. Subscribers save around 30% off the one-time price. Every subscription includes free shipping and a welcome kit with your first bundle or Hero Stack order.

You can edit your order, skip a month, or cancel anytime from your account. You don’t need to call anyone or go through any special process.

Boost Your Mind

When will I notice a difference?

These aren’t quick fixes. The ingredients build in your system over time with consistent daily use.

Most people notice subtle shifts in the first couple of weeks. Things like sleeping a bit deeper, feeling slightly calmer under pressure, or noticing that the afternoon slump isn’t as bad. By week four to six, the changes are usually more obvious.

The key word is consistent. Taking them every day is what makes the difference.

For product-specific details on what to expect, check the individual product pages.

What if I don’t notice anything?

Give it 30 days of consistent daily use. Some people feel changes in the first week. Others take longer. The ingredients need time to build in your system.

If you’ve been consistent for 30 days and still don’t notice a difference, our 90-day money-back guarantee means you get a full refund. Email hello@heroelements.com and we’ll take care of the rest.

How much sugar is in these?

All ELEMENTS products are made with no added sugar. We use natural fruit purée, which is what gives our gummies their sweet and sour taste.

Does this have caffeine in it?

A small amount, from the Green Tea Extract. Much less than a cup of coffee. The green tea also contains L-theanine, which smooths out the caffeine so you get calm focus, not jitters. If you’re caffeine-sensitive, you can still take this. It’s not a stimulant.

Can I take this with coffee?

Yes. The caffeine in Boost Your Mind is minimal. Most business owners take the gummies with their morning coffee without any issues. You might find you need fewer cups by mid-afternoon.

How is this different from nootropic supplements?

Most nootropics are stimulant-based. They give you a short burst of focus followed by a crash. Boost Your Mind uses adaptogenic mushrooms and amino acids that support sustained mental clarity over time. The focus builds gradually with daily use instead of spiking and dropping.

What’s inside each order? What am I getting?

Each product comes in a jar of 90 gummies, which is a 30-day supply. Boost Your Body comes as 2 jars of 80 gummies each, giving you a 40-day supply.

If you order one of the bundles (Unwind or Boost) or The Hero Stack, your order arrives with a welcome kit to our members’ club.

When will my gummies arrive?

Details coming soon.

How does the subscription work?

You pick your products, and we ship them to you on a regular schedule so you don’t run out. Subscribers save around 30% off the one-time price. Every subscription includes free shipping and a welcome kit with your first bundle or Hero Stack order.

You can edit your order, skip a month, or cancel anytime from your account. You don’t need to call anyone or go through any special process.

Boost Your Body

When will I notice a difference?

These aren’t quick fixes. The ingredients build in your system over time with consistent daily use.

Most people notice subtle shifts in the first couple of weeks. Things like sleeping a bit deeper, feeling slightly calmer under pressure, or noticing that the afternoon slump isn’t as bad. By week four to six, the changes are usually more obvious.

The key word is consistent. Taking them every day is what makes the difference.

For product-specific details on what to expect, check the individual product pages.

What if I don’t notice anything?

Give it 30 days of consistent daily use. Some people feel changes in the first week. Others take longer. The ingredients need time to build in your system.

If you’ve been consistent for 30 days and still don’t notice a difference, our 90-day money-back guarantee means you get a full refund. Email hello@heroelements.com and we’ll take care of the rest.

How much sugar is in these?

All ELEMENTS products are made with no added sugar. We use natural fruit purée, which is what gives our gummies their sweet and sour taste.

Wait, creatine for the brain?

Most people know creatine as a gym supplement. But your brain uses more energy per pound than any other organ. Creatine helps replenish that energy at the cellular level.

Creatine monohydrate has over 500 published studies behind it. The cognitive benefits are well documented alongside the physical performance research.

I already take creatine powder. How is this different?

Same creatine monohydrate, same 5g dose. The difference is the format. No mixing, no chalky taste. If you’re already taking creatine and want a simpler way to stay consistent, this is it.

Why 4 gummies instead of 3 like the other products?

Because 5g of creatine takes more space than other ingredients. Four gummies is what it takes to deliver the full 5g dose. We didn’t want to cut the dose to fit three.

Why do I get a 40-day supply instead of 30?

We included extra servings on purpose. Research shows creatine helps support cognitive function during periods of stress and sleep deprivation. On weeks where sleep isn’t happening, having extra gummies means you can double up. Think of it as a buffer for your hardest weeks.

Is creatine safe to take every day?

Yes. Creatine monohydrate has a strong safety profile for daily long-term use at 5g per day, which is exactly the dose we use. It’s one of the most studied supplement ingredients available.

As with any supplement, if you’re taking medication, check with your doctor first.

What’s inside each order? What am I getting?

Each product comes in a jar of 90 gummies, which is a 30-day supply. Boost Your Body comes as 2 jars of 80 gummies each, giving you a 40-day supply.

If you order one of the bundles (Unwind or Boost) or The Hero Stack, your order arrives with a welcome kit to our members’ club.

When will my gummies arrive?

Details coming soon.

How does the subscription work?

You pick your products, and we ship them to you on a regular schedule so you don’t run out. Subscribers save around 30% off the one-time price. Every subscription includes free shipping and a welcome kit with your first bundle or Hero Stack order.

You can edit your order, skip a month, or cancel anytime from your account. You don’t need to call anyone or go through any special process.

The Hero Stack

When will I notice a difference?

These aren’t quick fixes. The ingredients build in your system over time with consistent daily use.

Most people notice subtle shifts in the first couple of weeks. Things like sleeping a bit deeper, feeling slightly calmer under pressure, or noticing that the afternoon slump isn’t as bad. By week four to six, the changes are usually more obvious.

The key word is consistent. Taking them every day is what makes the difference.

For product-specific details on what to expect, check the individual product pages.

What if I don’t notice anything?

Give it 30 days of consistent daily use. Some people feel changes in the first week. Others take longer. The ingredients need time to build in your system.

If you’ve been consistent for 30 days and still don’t notice a difference, our 90-day money-back guarantee means you get a full refund. Email hello@heroelements.com and we’ll take care of the rest.

How much sugar is in these?

All ELEMENTS products are made with no added sugar. We use natural fruit purée, which is what gives our gummies their sweet and sour taste.

What’s The Hero Stack? Do I need all four products?

The Hero Stack is all four products together. It covers every stage of the grind cycle in one subscription.

You don’t have to start there. You can start with one product or one bundle and add more as you see how the stages connect. But the grind cycle is a loop. Stress kills sleep, bad sleep kills focus, low focus drains your energy, and that creates more stress. Most people who start with one product eventually add more because they feel the connection.

Is it safe to take multiple products together?

Yes. That’s how The Hero Stack is designed.

Boost Your Mind (3 gummies) + Boost Your Body (4 gummies) in the first half of the day. Calm Your Mind (3 gummies) + Restore Yourself (3 gummies) in the second half of the day.

13 gummies total across the day. All ingredients have been selected to complement each other. There are no interactions or overlaps at these doses that would cause concern.

We take ours after breakfast and dinner. It’s a nice way to finish a meal and it makes the routine easy to remember.

Can I start with one product and add more later?

Absolutely. Many people start with the product that addresses their biggest problem and add others as they see results. There’s no wrong way to start.

What’s inside each order? What am I getting?

Each product comes in a jar of 90 gummies, which is a 30-day supply. Boost Your Body comes as 2 jars of 80 gummies each, giving you a 40-day supply.

If you order one of the bundles (Unwind or Boost) or The Hero Stack, your order arrives with a welcome kit to our members’ club.

When will my gummies arrive?

Details coming soon.

How does the subscription work?

You pick your products, and we ship them to you on a regular schedule so you don’t run out. Subscribers save around 30% off the one-time price. Every subscription includes free shipping and a welcome kit with your first bundle or Hero Stack order.

You can edit your order, skip a month, or cancel anytime from your account. You don’t need to call anyone or go through any special process.

Ingredients & Science

What's inside, what's not, and how it fits with your diet.

What’s in each product?

Every ingredient, every form, every dose is listed on each product page. No proprietary blends. Nothing hidden.

Here’s the short version:

Calm Your Mind: Ashwagandha (100mg), Passionflower (100mg), Lemon Balm (100mg), Vitamins B3, B5, B6, B12.

Restore Yourself: Chamomile (100mg), L-Theanine (100mg via Green Tea Extract), Lemon Balm (100mg), Reishi Mushroom (50mg), Vitamins B5, B6.

Boost Your Mind: Lion’s Mane Mushroom (800mg), Cordyceps Mushroom (200mg), Taurine (50mg), Green Tea Extract (50mg), Vitamins B5, B6, B12.

Boost Your Body: Creatine Monohydrate (5g).

For the full breakdown with research citations, visit our Science page.

Are these vegan? Gluten-free? Allergen-free?

All ELEMENTS products are gluten-free, non-GMO, with no added sugar and no artificial colours or flavours.

Three of our four products (Calm Your Mind, Restore Yourself, and Boost Your Mind) are gelatin-free and made with real fruit purée as a base. Boost Your Body contains maltitol as part of its base.

Can I take these if I’m fasting, keto, or on a specific diet?

The gummies are low-calorie and won’t meaningfully break a fast for most people. If you’re strict about your fasting window, take them when you eat.

They’re compatible with keto, paleo, and most common dietary approaches. No dairy, no gluten.

If you follow a very specific medical diet, check with your doctor.

Where does this research come from? Are these your own studies?

We want to be clear about this. The research we reference is from independent published studies on the individual ingredients, not clinical trials on ELEMENTS products specifically.

These studies were conducted by universities and research institutions around the world and published in peer-reviewed journals. We didn’t run them and we don’t claim to have. What we did is choose ingredients that have strong published evidence behind them, and use the forms and doses that were actually studied.

You can see all the studies we reference on our Science page. We link directly to the published research so you can read it yourself.

Why these specific doses?

Some of our ingredients match the exact doses used in published studies. Creatine monohydrate at 5g is a good example. That’s the dose used in hundreds of studies and that’s what we use.

For some ingredients, we use a lower dose than the highest amounts studied. This is a deliberate choice. Our products are multi-ingredient formulas designed for daily long-term use in a gummy format. Some study doses are high enough that they would require a different regulatory classification.

We chose doses that are effective for daily use within a formula that works together. We’re transparent about this because we’d rather explain our thinking honestly than pretend every ingredient is at the maximum possible dose.

For the full dose breakdown and the studies behind each ingredient, visit our Science page.

Are these doses safe to take daily long-term?

Yes. We chose well-studied ingredients at doses with established safety profiles for daily use. That was a deliberate part of the formulation process.

Every ingredient we use has published research supporting its safety at or above the dose we include. We didn’t push the boundaries on any dose. We went with what the evidence supports for ongoing daily use.

If you’re on medication, talk to your doctor before starting any supplement.

Are functional mushrooms safe?

Yes. Lion’s Mane, Cordyceps, and Reishi are the three functional mushrooms in our products. All three have long histories of traditional use and published research supporting their safety.

Lion’s Mane (800mg in Boost Your Mind) and Cordyceps (200mg in Boost Your Mind) have been studied for cognitive support. Reishi (50mg in Restore Yourself) has been studied for relaxation and sleep support. At the doses we use, all three are well tolerated for daily use.

These aren’t psychoactive mushrooms. They’re functional mushrooms with specific research-backed benefits.

What’s the difference between adaptogens and stimulants?

Stimulants like caffeine force your body into a higher gear. The effects are fast and obvious, but they wear off and you crash. Your body also builds tolerance, so you need more over time to get the same effect.

Adaptogens work differently. They help your body manage stress and maintain balance over time. The effects are gradual rather than immediate. Your body doesn’t build tolerance the same way. And there’s no crash when they wear off.

Most of our ingredients are adaptogens or compounds that work with your body’s own systems rather than overriding them. That’s why the results build over weeks, not minutes.

Quality & Safety

How we make our products, how we test them, and what to know before you take them.

Are these products safe?

All of our ingredients have established safety profiles backed by published research. We chose well-studied ingredients at well-studied doses for exactly this reason.

Every batch is third-party lab tested by Eurofins, an independent testing lab, to verify that what’s on the label matches what’s inside.

If you’re taking prescription medication, talk to your doctor before adding any supplement. Not just ours. Any supplement.

Are they third-party tested?

Yes. Every batch. We send samples to Eurofins, an independent lab, to verify ingredient identity, potency, and purity. We trust our own manufacturing, but we verify anyway.

You can find the test certificates on each product page.

Where are the products manufactured?

We own the factory, so everything is made in-house.

That means we control every ingredient that goes in, every process that’s followed, and every product that comes out. When we say we know exactly what’s in these products, it’s because we’re literally there.

What quality standards do you follow?

Every ingredient and every dose is fully disclosed on the label. No proprietary blends. What you see on the label is exactly what’s inside.

Are there any side effects?

At the doses we use, our ingredients are generally well tolerated. That’s part of why we chose them.

Some people experience mild digestive adjustment in the first few days. This is common with any new supplement and usually settles quickly.

If you experience anything that concerns you, stop taking the product and consult your healthcare provider.

Can I take these while pregnant or nursing?

Consult your healthcare provider before taking any supplement during pregnancy or nursing. This applies to all supplements, not just ours. Your doctor knows your specific situation and can advise you properly.

Shipping & Delivery

Getting your order to you. Costs, timelines, tracking, and changes.

Where do you ship to?

We currently ship within the UK only. We’re working on expanding to more countries and will update this page when we do.

How much is shipping?

Free on all subscription orders and any order over £80. For everything else, shipping is calculated at checkout based on your location within the UK.

What’s inside each order? What am I getting?

Each product comes in a jar of 90 gummies, which is a 30-day supply. Boost Your Body comes as 2 jars of 80 gummies each, giving you a 40-day supply.

If you order one of the bundles (Unwind or Boost) or The Hero Stack, your order arrives with a welcome kit to our members’ club.

Do you offer expedited shipping?

Details coming soon.

When will my gummies arrive?

Details coming soon.

How do I track my order?

You’ll get a shipping confirmation email with a tracking number as soon as your order leaves our warehouse. If you don’t see it, check your spam folder or search for emails from hello@heroelements.com.

You can also check your order status anytime from your account.

My order is missing or delayed. What can I do?

First, check your tracking number from the shipping confirmation email. Sometimes packages show as “delivered” before they actually arrive.

If it’s been more than five business days since your estimated delivery date and your package hasn’t arrived, email hello@heroelements.com. We’ll sort it out. If it’s lost, we’ll send a replacement.

I need to change my address, where can I do that?

You can update your shipping address from your account at any time. If you have an order that’s already been placed but hasn’t shipped yet, email hello@heroelements.com and we’ll update it for you.

Can I edit or add anything to my order?

If your order hasn’t shipped yet, email hello@heroelements.com and we’ll do our best to make changes. Once it’s shipped, we can’t change that order, but we can help with your next one.

For subscription orders, you can update your products and preferences from your account anytime before your next shipment.

How do I change or cancel my order?

For one-time orders that haven’t shipped yet, email hello@heroelements.com.

For subscriptions, you can change, pause, or cancel from your account. You don’t need to call anyone. See “How do I cancel, skip, or pause my subscription?” for details.

Subscription Management

Managing your subscription. Pausing, skipping, cancelling, and everything in between.

Do I have to subscribe?

No. You can buy any product as a one-time purchase.

But most of our customers subscribe because it’s about 30% cheaper, shipping is free, and you don’t have to think about reordering. If it’s not for you, you can cancel anytime from your account.

How does the subscription work?

You pick your products, and we ship them to you on a regular schedule so you don’t run out. Subscribers save around 30% off the one-time price. Every subscription includes free shipping and a welcome kit with your first bundle or Hero Stack order.

You can edit your order, skip a month, or cancel anytime from your account. You don’t need to call anyone or go through any special process.

How do I cancel, skip, or pause my subscription?

From your account. It takes about 30 seconds and you don’t need to talk to anyone.

You can skip your next shipment, pause for a while, or cancel entirely. It’s your call.

One thing to know: if you cancel a Founding Members Club subscription, your locked founding member price is gone permanently. You can resubscribe later, but at the regular price.

Is the welcome kit included with every subscription?

The welcome kit is included with your first order when you buy one of the bundles (Unwind or Boost) or The Hero Stack. Single product orders don’t include the welcome kit.

I accidentally have two subscriptions, can you help?

Email hello@heroelements.com and we’ll sort it out. We can merge, cancel, or adjust your subscriptions. This happens sometimes and it’s an easy fix on our end.

Returns & Refunds

Something wrong or changed your mind? Here's how we handle it.

How do I get a refund under your 90-day guarantee?

Simply email us at hello@heroelements.com. Tell us what’s not working for you and we’ll refund your purchase.

What’s the return policy?

90-day money-back guarantee on your first order. If you don’t feel the difference after 30 days of consistent use, email hello@heroelements.com and we’ll refund you. You don’t need to send anything back.

For orders after your first, we offer refunds on unopened, sealed jars. Just send them back to us and we’ll process your refund.

What do I do if my item arrives damaged?

Email hello@heroelements.com with a photo of the damage. We’ll send a replacement right away. You don’t need to return the damaged item.

When will I get my refund?

Refunds are usually processed within 5 business days of your request. Depending on your bank, it may take an additional 5 days to appear in your account.

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